FAQ(ActiveImage Protector)

Q1: What is ActiveImage Protector (AIP) ?

ActiveImage Protector is backup and recovery solution developed and sold by Actiphy.
Our solutions support a variety of system environments from SMEs to large enterprises.

The latest version of ActiveImage Protector 2022 offers enhanced features for both existing on-premise and public cloud environments.

ActiveImage Protector’s easy to use wizard-driven interface will help you to more easily protect hybrid infrastructure that is on premise or the public cloud.
With RTO-conscious quick recovery and easy to use interface, ActiveImage Protector is indispensable for protecting IT infrastructure from system failures, cyberattacks, human error, disasters, etc.,

Q2: What are the new features of ActiveImage Protector 2022 updated on Sept. 7, 2023 ?

  • A new feature is provided to build the secure destination storage dedicated to ActiveImage Protector backup operation and is developed with the new technology adopted in object storage, enabling to reduce backup process time.
  • Our newly developed tracking driver is selectable to use. CBC (Changed Block Comparison™ )mode is also selectable instead of the driver mode.
  • QuickRecovery feature is provided for an immediate recovery.
  • Recovery Media Maker feature enables to create bootable recovery media with the backup source machine’s image embedded for an ideal disaster recovery (DR) solution.

Q3: What are the advantages of using ActiveImage Protector ?

Protect your companies critical infrastructure at a price point that is right for business of any scale. In addition because its easy to install and user it can help reduce the burden of on-site engineers.

Focusing on imaging backup technologies, our solutions have be developed to meet the needs of todays demanding environments. Our solutions have evolved with the times covering both on-premises and cloud infrastructure.

Our support team collaborates directly with our development team to provide direct high quality technical support to our customers, thereby helping to further reduce burden of on-site engineers.

In addition to just restoring a system in an emergency, Actiphy solutions offer various options to recover without business downtime. We have created our products to focus on both BCP and DR so your company can continue to function without interruption.

Q4: How should I decide which ActiveImage Protector edition to buy ?

Please select an edition based upon the needs for the environment and OS you intend to use the product in.
Below is a brief description of the various editions of ActiveImage Protector.

Server Designed to protect one or more physical or virtual Windows Server environments.
DesktopDesigned to protect one or more physical or virtual Windows Desktop environments such as Windows 10, 11 or other client PCs.
LinuxDesigned to protect one or more physical or virtual Linux servers across a variety of Linux distributions.
ClusterDesigned to protect clustered physical or virtual machines with two or more nodes, such as Windows Server Failover Cluster (WSFC) or Microsoft Failover Cluster (MSFC)
VirtualDesigned to protect Windows Servers or Linux virtual machines running on a hypervisor host.
CloudDesigned to protect a maximum of 5 virtual machines running on Microsoft Azure or AWS cloud environments.
Server vPackDesigned to protect a maximum of 5 Windows or Linux virtual machines on virtual environment hosts in the cloud except for Microsoft Azure/AWS.
IT ProDesign for a single IT Technician is to perform unlimited backups and recoveries of virtual or physical Windows servers or desktop OSes for a period of one year.

Q5: What is the best product for backing up my on-premise virtual environment ?

We recommend purchasing ActiveImage Protector Virtual when backing up two or more virtual machines on the same host. A single license of Virtual is applied at the host level and so there are no restrictions on the number of Windows or Linux virtual machines that can be backed up running on a licensed host.

Traditional (agent-based) backup for virtual machines requires installing ActiveImage Protector agent on the virtual machines. With HyperAgent agentless backup, you can now backup virtual machines configured on VMware vSpere or Microsoft Hyper-V hosts without the need to install an agent on the virtual machine itself. In addition, the agentless backup feature does not require a dedicated appliance server, you only need to install the HyperAgent service on the host or Windows machine that has access to the host.

Other virtual host environments can be backed up using agent-based backups. Please use ActiveImage Protector vPack to backups virtual machines on these host. With vPack you can install ActiveImage protector on respective Windows or Linux virtual machines for backup.

Q6: Which edition of ActiveImage Protector do you recommend using for migration from physical to virtual environments ?

For migrating physical machines to virtual environments we recommend using ActiveImage Protector Virtual.

When virtualizing multiple physical machines to a single virtual host, one licensed copy of ActiveImage Protector Virtual can be used to create a temporary images on the migration source machines. After virtualizing the machines, the same license can be used for daily backup of the virtual machines on that host.

If you want to use ActiveImage protector on the migration source machine you will need to purchase a separate ActiveImage Protector license.

Q7: Which product do you recommend for backing up CSV volumes of WSFC / MSFC on Hyper-V hosts ?

For cluster environments please use ActiveImage Protector Cluster.

One license can be used in a two-node environment regardless of whether the cluster is physical or virtual. If you have 3 or more nodes in the same cluster group, please purchase an additional node license.

Q8: What are the differences between perpetual license and subscription license ?

A perpetual license is a license that can be used for an unlimited period of time and includes the first year of support services. Support services are technical support and upgrade services. Optionally you can purchase support services for up to 7 years at a time, including the 1st year already included in the license. Additional years are optional, however if you do not purchase support you will be unable to receive updates or make inquiries after the support has expired so we recommend purchasing additional support.

The new subscription license for ActiveImage Protector 2022 includes software usage rights and support services. No annual support service renewal is required. After the expiration of the usage period, all functions of the product and support services will unavailable.

You cannot change from a perpetual license to a subscription license or vice versa. Please purchase a new licensing if you want to change licensing types.
Neither support services or subscription license can be canceled during the support period.

Q9: Does ActiveImage Protector support file / folder backup ?

ActiveImage Protector 2022 Windows edition supports file / folder backup.

ActiveImage Protector 2022 Linux and ActiveImage Protector 2018 support disk or partition (volume) backup. In addition, ActiveImage Protector 2022 Linux supports backing up “VG” and ”LVM” sources. In either case, a file / folder can be restored from the created backup image file.

Q10: Is LTO tape storage supported as a storage location for saving backups ?

Yes. ActiveImage Protector 2022 Server/Cluster/Virtual supports LTO tape as a backup storage location.

Q11: Is it possible to renew after the annual support service period for a perpetual license has expired ?

We accept your renewal request for a grace period of 60 days from the expiration date of support services. Please consider renewing support services retroactively back to the expiration date.

In cases where 60 days have passed since the expiration date, please contact Global Sales (https://www.actiphy.com/global/form/contact-us/).

Q12: Is it possible to purchase the latest version and downgrade it to a previous version ?

We recommend you use the latest version, however, if you have already evaluated the previous version or the system requirements requires a previous version, you can downgrade.