Support Lifecycle Policy

  • Standard Support:
    We provide support to our customers who have valid support maintenance contracts based on log analysis, past instances and knowledge base.
    It includes assistance in fixing problems , providing patches and upgrading products as necessary.
  • Limited Support:
    We provide support to our customers who have valid support maintenance contracts based on past instances and knowledge base.
    It includes assistance in providing previous patches and upgrading the latest version as necessary.
  • End of Support:
    Technical support will be discontinued. Please upgrade to the latest product version.

In addition, with regards to free utilities such as ImageCenter LE and ImageBoot/HyperBoot, we ensure that we always provide the latest build.
For issues that may occur in the customer’s environment we will analyze the logs, fix the bugs and provide the revised build and ensure that
proper assistance is given to the customers.

ActiveImage Protector

Product Name(Edition) 2018Update 2018 2016R2 2016 Memo
Server Edition
Desktop Edition
Linux Edition
Virtual Edition
Cluster Edition
for Hyper-V Enterprise
IT Pro Edition
for CLUSTERPRO Windows
for CLUSTERPRO Linux End-of-Sale at the end of March 2019
for Express5800/ft Server
for Express5800/ft Virtual

End-of-Support

Product Name End-of-Support
ActiveImage Protector 3.5 Server 2019/09/30
ActiveImage Protector 3.5 Desktop 2019/09/30
ActiveImage Protector 3.5 Virtual 2019/09/30
ActiveImage Protector 3.5 Cluster 2019/09/30
ActiveImage Protector 3.5 for Hyper-V Enterprise 2019/09/30
ActiveImage Protector 3.5 IT Pro 2019/09/30
ActiveImage Protector 3.5 for CLUSTERPRO Windows 2019/09/30
ActiveImage Protector 3.5 for CLUSTERPRO Linux 2019/09/30
ActiveImage Protector 3.5 for Express5800/ftサーバ 2019/09/30
ActiveImage Protector 3.5 for Express5800/ft Virtual 2019/09/30
ActiveImage Protector 3.1 Server 2017/11/1
ActiveImage Protector 3.1 Desktop 2017/11/1
ActiveImage Protector 4.5 Linux 2017/11/1
ActiveImage Protector 3.1 Virtual 2017/11/1
ActiveImage Protector 3.1 Cluster 2017/11/1
ActiveImage Protector 3.1 for Hyper-V Enterprise 2017/11/1
ActiveImage Protector 3.1 IT Pro 2017/11/1
ActiveImage Protector 3.1 for CLUSTERPRO Windows 2017/11/1
ActiveImage Protector 3.1 for CLUSTERPRO Linux 2017/11/1
ActiveImage Protector 3.1 for Express5800/ftサーバ 2017/11/1
ActiveImage Protector 3.1 for Express5800/ft Virtual 2017/11/1

Product for Consumers

Product Name Release Date End-of-Support
ActiveImage Protector 5 2017/11/15
ActiveImage Protector 4 2016/3/17 2018/3/15
PowerX ActiveImage Protector 3.5 Pro 2013/1/10 2016/7/17


Support Period for old versions
* 120 days after the release of the new version.
* 180 days after the sales of the product is discontinued or the product is integrated into another one.