{"id":114,"date":"2020-06-17T17:08:30","date_gmt":"2020-06-17T17:08:30","guid":{"rendered":"https:\/\/www.actiphy.com\/en-au\/support\/support-lifecycle-policy\/"},"modified":"2020-06-17T17:08:30","modified_gmt":"2020-06-17T17:08:30","slug":"life-cycle","status":"publish","type":"page","link":"https:\/\/www.actiphy.com\/en-au\/support\/life-cycle\/","title":{"rendered":"Support Lifecycle Policy"},"content":{"rendered":"\n\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"pd_y_mini\"><\/div>\n<h2 class=\"theme_heading small\">Support Lifecycle Policy<\/h2>\n<ul class=\"list_dot dot_top\">\n  <li>Standard Support\uff1a<br>\n    We provide support to our customers who have valid support maintenance contracts based on log analysis, past instances and knowledge base. <br>It includes assistance in fixing problems , providing patches and upgrading products as necessary.<\/li>\n  <li>Limited Support\uff1a<br>\n    We provide support to our customers who have valid support maintenance contracts based on past instances and knowledge base.<br> It includes assistance in providing previous patches and upgrading the latest version as necessary.<\/li>\n  <li>End of Support\uff1a<br>\n    Technical support will be discontinued. Please upgrade to the latest product version.<\/li>\n<\/ul>\n<div class=\"pd_y_mini\"><\/div>\n<p>In addition, with regards to free utilities such as ImageCenter LE and ImageBoot\/HyperBoot, we ensure that we always provide the latest build. <br>For issues that may occur in the customer&#8217;s environment we will analyze the logs, fix the bugs and provide the revised build and ensure that <br>proper assistance is given to the customers.<\/p>\n<div class=\"table_block\">\n  <h3 class=\"table_block_title\">ActiveImage Protector<\/h3>\n  <div class=\"table_sm_scroll\">\n    <div class=\"table_sm_fluid\">\n      <table class=\"table_border table_th18\">\n        <thead>\n          <tr>\n            <th class=\"text-center\">Product Name\uff08Edition\uff09<\/th>\n            <th>2018Update<\/th>\n            <th>2018<\/th>\n            <th>2016R2<\/th>\n            <th>2016<\/th>\n            <th>Memo<\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td>Server Edition<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>Desktop Edition<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>Linux Edition<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>Virtual Edition<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>Cluster Edition<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>for Hyper-V Enterprise<\/td>\n            <td>&#8211;<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td>&#8211;<\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>IT Pro Edition<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>for CLUSTERPRO Windows<\/td>\n            <td>&#8211;<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>for CLUSTERPRO Linux<\/td>\n            <td>&#8211;<\/td>\n            <td>&#8211;<\/td>\n            <td>&#8211;<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td>End-of-Sale at the end of March 2019<\/td>\n          <\/tr>\n          <tr>\n            <td>for Express5800\/ft Server<\/td>\n            <td>&#8211;<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>for Express5800\/ft Virtual<\/td>\n            <td>&#8211;<\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><span class=\"sign_circle\"><\/span><\/td>\n            <td><\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n  <\/div>\n<\/div>\n<div class=\"table_block\">\n  <h3 class=\"table_block_title\">End-of-Support<\/h3>\n  <div class=\"table_sm_scroll\">\n    <div class=\"table_sm_fluid\">\n      <table class=\"table_border table_th18\">\n        <thead>\n          <tr>\n            <th class=\"text-center\">Product Name<\/th>\n            <th>End-of-Support<\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td>ActiveImage Protector 3.5 Server<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.5 Desktop<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.5 Virtual<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.5 Cluster<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.5 for Hyper-V Enterprise<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.5 IT Pro<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.5 for CLUSTERPRO Windows<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.5 for CLUSTERPRO Linux<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.5 for Express5800\/ft\u30b5\u30fc\u30d0<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.5 for Express5800\/ft Virtual<\/td>\n            <td>2019\/09\/30<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 Server<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 Desktop<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 4.5 Linux<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 Virtual<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 Cluster<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 for Hyper-V Enterprise<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 IT Pro<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 for CLUSTERPRO Windows<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 for CLUSTERPRO Linux<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 for Express5800\/ft\u30b5\u30fc\u30d0<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 3.1 for Express5800\/ft Virtual<\/td>\n            <td>2017\/11\/1<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n  <\/div>\n<\/div>\n<div class=\"table_block\">\n  <h3 class=\"table_block_title\">Product for Consumers<\/h3>\n  <div class=\"table_sm_scroll\">\n    <div class=\"table_sm_fluid\">\n      <table class=\"table_border table_th18\">\n        <thead>\n          <tr>\n            <th class=\"text-center\">Product Name<\/th>\n            <th>Release Date<\/th>\n            <th>End-of-Support<\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td>ActiveImage Protector 5<\/td>\n            <td>2017\/11\/15<\/td>\n            <td><\/td>\n          <\/tr>\n          <tr>\n            <td>ActiveImage Protector 4<\/td>\n            <td>2016\/3\/17<\/td>\n            <td>2018\/3\/15<\/td>\n          <\/tr>\n          <tr>\n            <td>PowerX ActiveImage Protector 3.5 Pro<\/td>\n            <td>2013\/1\/10<\/td>\n            <td>2016\/7\/17<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n      <p><br><a href=\"http:\/\/www.netjapan.co.jp\/r\/support\/\" target=\"_blank\" rel=\"noopener noreferrer\">Support Information<\/a><br>\n        Support Period for old versions<br>\n      * 120 days after the release of the new version. <br>* 180 days after the sales of the product is discontinued or the product is integrated into another one.<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support Lifecycle Policy Standard Support\uff1a We provide support to our customers who have valid support maintenance contracts based on log analysis, past instances and knowledge base. It includes assistance in fixing problems , providing patches and upgrading products as necessary. Limited Support\uff1a We provide support to our customers who have valid support maintenance contracts based [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":110,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-product-detail.php","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","nj_multilang_slug":"support-life-cycle","nj_multilang_old_url":[],"footnotes":""},"class_list":["post-114","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Lifecycle Policy - Actiphy.com | Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.actiphy.com\/en-au\/support\/life-cycle\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Lifecycle Policy - Actiphy.com | Australia\" \/>\n<meta property=\"og:description\" content=\"Support Lifecycle Policy Standard Support\uff1a We provide support to our customers who have valid support maintenance contracts based on log analysis, past instances and knowledge base. 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